Consumer Protection issues urgent warning to West Aussies over Apple iTunes gift card scams

An urgent warning has been issued after dozens of West Aussies have been left thousands of dollars out of pocket following an increase in gift card scams

Consumer Protection issued an alert on Thursday, reporting 49 victims have lost a total of $115,852 to gift card scams — particularly involving Apple iTunes cards.

The scammers will pose as someone known to the victim or a business to request credit card details to buy gift cards.

One young woman received an email from someone she believed was her boss requesting she purchase Apple iTunes cards.

The scammers continued to message the 18-year-old resulting in her handing over her card details and losing $7600.

Commissioner for Consumer Protection Trish Blake said it is important for retailers to be able to identify when a gift card purchase may be a scam.

“There has been a long-term agreement with retailers that they would display warnings about gift card scams and train their staff to quiz customers who are purchasing a large volume of gift cards,” Ms Blake said.

“Spot checks by my staff reveal these warnings have fallen by the wayside,” she said.

Ms Blake also warned it was not easy to gain back the lost funds.

“If you are the victim of a gift card scam it is nearly impossible to get your money back,” Ms Blake said.

“No business or Government department will ever ask for payment in the form of gift cards.

“If you receive an email from your boss or CEO asking you to purchase a large amount of gift cards, wait until you can confirm the request in person or speak to a trusted colleague.

“Lastly, if you work somewhere that sells iTunes gift cards and someone tries to buy thousands of dollars worth in one transaction, talk to your manager or ask the customer to talk to Consumer Protection.”